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Booking Terms

Participant booking guidelines:

  • Minimum age: 14 (under 18 s must be accompanied by a paying adult)
  • Please note that this active day involves walking up hill to the training ground
  • The experience, content, DJI drone equipment used and restrictions may vary according to location
  • Please arrive on time and dress appropriately for the weather conditions on the day
  • We cannot fly our drones in in very strong winds or rain
  • We cannot guarantee the British weather and no refunds are available in the event we are grounded for part of the one day course
  • In the event we are grounded for a part of a course, then we will switch to indoor flying where possible
  • Lunch is not provided on our full day course

Weather

We watch the 5-day weather forecast and make a decision as soon as possible if bad weather is predicted. We do not fly drones in rain or high or gusting winds.  If the signs are not good we email or talk to the client 48 hours prior to the course.

At this point we will reschedule the course to the next suitable date at no additional cost and the booking is transferred to the new date. Weather is a know business risk in the UK, so we have to be as flexible as possible to ensure that bookings can be rearranged.

Cancellation

By Us

  • Half day and one day drone courses can be subject to cancellation at short notice if weather conditions are not suitable.
  • A refund can only be issued if the course cannot be rescheduled,
  • A refund can only be issued if the course was booked and paid for directly with Drone School UK.
  • The refund is for the cost of the course only. We are not responsible for any travel arrangements or other costs that you may have incurred.
  • We do not refund for bookings through 3rd party and “Experience Days” voucher companies we can only reschedule.

By You

  • Over 7 days notice – Option to reschedule your course date or request refund of total paid.
  • 7 days to 48 hours notice – You can reschedule the course date only. No refund unless your place on the lesson or course is re-sold.
  • Less than 48 hours notice – No option to reschedule or refund unless your place is re-sold.
  • A refund can only be issued if the course was booked and paid for directly with Drone School UK.
  • Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled subject to the above notice restrictions.

Drone School UK Voucher expiry date

Our voucher expiry date is the date by which the tour must be taken, it is not a booking date.  The expiry date is one year from the date of purchase.

Bookings made using our vouchers past their expiry date will be at the director’s discretion and subject to a £10.00 per person surcharge.

3rd party or Experience Day vouchers

  • We no longer accept 3rd party or experience day vouchers from Red Letter Days or In to the Blue.

Refund Policy

  • A refund will only be issued if the lesson or course was booked and paid for directly with Drone School UK.
  • Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.  No refund will be issued.

 

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